Terms of Service

1. Your agreement and purchased services

A signed services agreement and its approved project order govern your purchased work, fees, support commitments, ownership rights, and allocation of liability. If those documents conflict with this page, the signed agreement controls for that engagement, subject to applicable law. Posting revised website terms does not rewrite an existing client agreement.

Our services include website design, custom software and backend development, hosting and care, SEO and search visibility, advertising and marketing, social media, logo and graphic design, publication and media work, and integrations. Only the services and quantities you expressly purchase are included. Browsing the site, opening a portal account, or saving a payment method does not authorize paid work or recurring charges.

2. Professional work without guaranteed business results

We undertake to perform the agreed work with reasonable professional skill and care. We do not guarantee revenue, profit, sales, leads, bookings, traffic, search rankings, AI citations, audience growth, conversions, or return on investment. A completed website or campaign may not produce a financial return. Results depend on the offer, competition, budget, follow-up, platform decisions, and other factors.

Examples, estimates, forecasts, and results for other businesses are not promises of your results. This explanation does not excuse misleading claims, failure to perform agreed work, or responsibilities that the law does not allow us to disclaim.

3. Scope, approvals, and client cooperation

Provide accurate information, lawful materials, timely feedback, and access you are authorized to grant. You are responsible for rights in supplied images, trademarks, recordings, and other content. We remain responsible for our own work and independent legal obligations.

New features, added services, extra revisions, and spending outside the approved scope require agreement on the work, price, and schedule. A portal request starts a discussion; it does not automatically authorize a charge or promise a completion date. Included care allowances and response targets are those expressly purchased. No unlisted limit or newly posted term retroactively reduces an existing plan.

4. Business hours and support

Regular business hours are Monday–Friday, 8 a.m.–7 p.m., and Saturday–Sunday, 9 a.m.–5 p.m., Central Time (America/Chicago), excluding U.S. federal holidays and closures announced in advance where practical. An expressly agreed project or support schedule controls if different.

Send routine work through your client portal or our contact email. You may leave portal or email messages at any time, but that does not create an obligation to monitor or respond outside business hours. Routine calls, texts, and meetings are limited to business hours and approved contact channels; meetings are by appointment. Emergency or after-hours coverage exists only when expressly agreed. A purchased response commitment continues to apply.

5. Fees, deposits, and recurring services

The approved order or checkout states the price, payment timing, and any recurring charges. Advertising spend and outside platform fees are separate unless expressly included. Deposits are credited toward project fees; they are not automatically forfeited simply because work has started. Earned work, approved noncancelable costs, refunds, and payment disputes are handled under the applicable agreement and law.

Recurring services require your affirmative approval of the service, amount, interval, start date, renewal terms, and any minimum commitment, together with payment-method authorization. Buying a website does not automatically enroll you in hosting, care, or marketing. Stripe processes payments under its applicable terms; storing a card alone is not consent to new charges.

Unless a previously accepted agreement specifies otherwise, month-to-month services can be canceled before the next renewal through an available Stripe or portal cancellation control or by emailing brandenskaggs@sentinelxinc.com. Cancellation takes effect at the end of the paid period and prevents the next renewal. We will confirm the effective date. Fixed commitments, if any, must be disclosed and accepted; applicable legal rights remain unchanged.

Any suspension for overdue payment must follow the agreed notice and cure process. No new late fee, cancellation penalty, or retroactive price change arises solely from an update to this webpage.

6. Portal use and authorized account access

Keep your sign-in secure and use only your assigned workspace. Do not attempt to access another client’s files, billing, or projects, share unauthorized invitations, upload malicious content, or use the portal unlawfully. Report unexpected access or suspicious activity promptly.

When you grant access for purchased services, you authorize only the access and processing reasonably necessary for that work and your documented instructions. This may include website settings, domain accounts, analytics, CRM information, creative files, and invoice or subscription information. Access does not authorize unrelated use, unrestricted disclosure, transfers of funds, or unapproved spending. Use delegated access where available, and revoke it when no longer needed.

7. Confidential information and sensitive data

We use nonpublic client information for the engagement, necessary business administration, security, and applicable legal obligations. Access is limited to authorized personnel and service providers who need it for those purposes. The services agreement sets the parties’ confidentiality and data-handling duties; our Privacy Policy explains personal-information practices.

Do not put passwords, full payment-card numbers, government identification numbers, health records, or similarly sensitive records in ordinary portal uploads or email. Arrange an appropriate method and any required data-processing or security agreement before specially regulated data is shared. Signing a general services agreement is not blanket permission to disclose someone else’s sensitive information.

8. Ownership, licenses, and publicity

You own the custom website and software code and other project work we create specifically for your business, including frontend and backend code, custom integrations, designs, editable assets, and project documentation. Our standard services agreement expressly assigns those rights to you as the work is created. You retain your own materials, data, and accounts and may maintain the work yourself or use another provider. Client ownership does not depend on staying subscribed to Sentinel or continuing to host with us.

You can request your source files while services continue. If you leave or we terminate services, we provide the current source code and project files, including work in progress, available repository history, build and deployment instructions, dependency information, a usable available data export, and Client-owned account access. Standard export and handoff have no release or transfer fee and ordinarily take no more than ten business days, unless you agree to another schedule or a disclosed third-party restriction affects a particular item. Unpaid fees remain payable, but we do not hold your code or client-owned accounts hostage over them. Extra work to move or rebuild a system on a different platform is quoted separately and requires approval.

Third-party software, open-source libraries, fonts, stock assets, plugins, and hosted platforms remain subject to their owners’ licenses. We cannot transfer ownership of those outside products or promise that every external account or license is transferable. We disclose material dependencies and portability restrictions. We do not retain ownership of your custom code merely because it could be reused. Any exception for embedded Sentinel-owned material requires express agreement and a continuing license that lets you and a replacement provider use and maintain your project without ongoing licensing fees to Sentinel. Existing signed agreements remain controlling until amended by agreement.

We obtain separate written approval before using your name, logo, work, or claimed results in our portfolio or public marketing. Use of our services does not by itself grant that permission.

9. Third-party platforms and assisted production

Hosting, search, social, payment, and software platforms may change their availability, rules, prices, or interfaces. We use reasonable care within the agreed scope but cannot guarantee their independent performance or decisions.

We may use software, automation, and AI tools to assist delivery, subject to our confidentiality, data-handling, licensing, and approval obligations. We remain responsible for reviewing our deliverables. We do not submit client confidential or regulated information for public model training or train a general-purpose model on it without specific written consent. Any project-specific restrictions must be agreed before that processing occurs.

10. Ending services, responsibility, and disputes

Termination, final accounting, refunds, file handoff, retention, warranties, and any negotiated liability limits are governed by the applicable services agreement and mandatory law. We do not treat client-owned accounts or data as leverage to collect a disputed bill. Reasonable security restrictions and lawful record-retention requirements may still apply.

Nothing on this page waives liability or rights that cannot lawfully be waived, authorizes misleading conduct, or excuses failure to deliver promised work. Missouri law applies subject to applicable federal law and mandatory protections of other jurisdictions. Any signed dispute-resolution terms continue to control the engagement.

11. Changes to these terms

We identify revisions with the date above. Material changes to an existing services agreement require the agreement process specified in that contract. We will seek additional consent where required; continued website use alone does not authorize new charges, expanded data use, or amended project terms.

Contact Sentinel

Sentinel X Inc., a Missouri corporation, providing services under the Sentinel Web Systems brand.

Email: brandenskaggs@sentinelxinc.com
Phone: (573) 712-0015
Poplar Bluff, Missouri

Terms of Service · Privacy Policy