Privacy Policy
Last updated: October 1, 2026
Sentinel X Inc., a Missouri corporation operating the Sentinel Web Systems service brand, is responsible for the personal information we handle in running our website, client portal, and business. This policy explains those practices. When we process a client’s customer information on that client’s instructions, the applicable service and data-processing agreements also govern our role.
1. Information we collect
Contact and inquiry information includes names, business names, email addresses, phone numbers, project requirements, and correspondence you provide. Client-workspace information includes account identifiers, membership and invitation records, project details, requests, messages, approvals, uploaded files, and activity associated with that work.
Billing information includes the Stripe customer identifier linked to a workspace, invoices, subscription details, amounts, payment status, and billing contact information available through the authorized connection. Payment credentials are entered in Stripe’s payment interfaces rather than ordinary portal messages. Do not send full card or bank-account numbers to us in support requests.
Technical information may include IP addresses, browser and device information, request logs, approximate location, referring pages, and public website usage events collected by our hosting and analytics providers. Connected account information depends on the service and permissions you authorize, such as website administration, CRM contacts, analytics, or social-media content and insights.
2. How we use information
We use information to respond to inquiries, prepare and perform agreed work, provide workspace access, manage requests and files, display billing records, process authorized purchases, communicate service updates, maintain records, prevent abuse, resolve disputes, and meet legal obligations. Public-site analytics help us understand website use and improve the site.
Client-provided customer data is used for the authorized project and documented instructions. Access to an account does not give us permission to use its data for an unrelated business, campaign, or product. Additional uses requiring consent will be presented separately.
3. Who can access information
Authorized Sentinel staff and contractors may access information needed for their assigned work, subject to appropriate confidentiality obligations. Client-workspace members can access information made available within their assigned workspace; Sentinel’s authorized administrators can manage client workspaces and support requests.
Providers supporting hosting, database and file storage, sign-in, communications, analytics, and payments process relevant information to provide their services. This site uses Sites hosting and sign-in infrastructure, Cloudflare-supported hosting and storage, Stripe for billing and payments, and Google Analytics on public marketing pages. Connected services you choose may have their own privacy terms and act independently for some purposes.
We do not sell or rent personal information. We may disclose information when required by law, to protect rights or security, or in a lawful business transfer subject to applicable protections and notice requirements. We do not publish private client files or grant another client access to your workspace as part of normal service delivery.
4. Cookies, storage, and analytics
Sign-in and security services may use cookies or similar technologies. The website also uses browser storage for features such as a temporary service selection and interface preferences. Blocking necessary storage may prevent sign-in or other features from working.
Google Analytics is included on public marketing pages and may collect device, usage, referral, and approximate-location information through cookies and related technology. Our server omits the marketing analytics scripts from direct client and staff portal page responses. Analytics is not needed to submit a privacy request. Browser controls and Google’s Analytics opt-out tools can limit collection; existing cookies may need to be deleted through your browser.
5. Connected business accounts
When you authorize access to Google, Meta/Facebook, a CRM, a domain account, or another platform, we use the granted permissions for the agreed services. Depending on the approved work, that can include reading business information and insights or managing content and settings. Platform permissions do not themselves authorize purchases, fund transfers, or uses outside the engagement.
You may revoke delegated access in the platform’s account or integration settings and ask us to remove information we no longer need. Revocation may stop related services. For information controlled by your own business, requests from your customers may need to be handled by you, with our assistance under the agreement.
6. Confidential information, AI tools, and sensitive records
We limit use of confidential project information to the engagement, necessary administration, security, and legal obligations. We may use automation and AI tools to assist work where consistent with the agreement and the tool’s data-handling terms. We do not submit client confidential or regulated information for public model training or use it to train a general-purpose model without specific written consent.
Ordinary inquiry forms, portal uploads, and email are not intended for passwords, full card numbers, government identification numbers, health records, or similarly sensitive information. Please arrange appropriate safeguards and any required data-processing agreement before providing specially regulated data. General acceptance of website terms is not blanket consent for sensitive-data processing.
7. Retention and deletion
We retain information for the period needed for the service, account administration, records, security, and applicable legal obligations. The period varies with the data and engagement. Contracts, invoices, payment records, disputes, and legally required records may need to be retained after services end. Project-file handoff and retention follow the applicable agreement; the portal is not a permanent archive unless expressly purchased as one.
To request deletion, email brandenskaggs@sentinelxinc.com with the subject “Privacy or data deletion request,” identify your business or account, and describe the information concerned. Do not include passwords, full card numbers, or identity documents in the initial message. We may verify your identity and authority using proportionate information, clarify the request, and explain any lawful retention exception. Deletion from active systems does not necessarily remove copies from routine backups immediately; retained copies remain subject to safeguards and applicable retention limits.
8. Security and incident handling
We use reasonable safeguards appropriate to the information and service, including HTTPS, authenticated workspace access, and server-side checks on client records and files. No website, storage system, or transmission method can be guaranteed completely secure. This policy does not claim a security certification or an independent security audit.
Keep your account secure, use multifactor authentication where available, and report suspicious access promptly to our contact email. We will assess reported incidents and provide notices and cooperation as required by applicable law and the relevant agreement. A contractual notice period does not extend a statutory deadline.
9. Your choices and applicable rights
You may contact us to request access, correction, deletion, or information about our handling of your personal information. Depending on applicable law, you may have additional rights to restrict processing, obtain a copy, withdraw consent, opt out of certain processing, or appeal a decision. We will respond as required by the law that applies to your request; some requests are subject to verification and lawful exceptions.
You can revoke connected-account permissions through the relevant provider and opt out of optional promotional communications by contacting us or using an available unsubscribe control. Necessary billing, security, and service messages may continue while relevant. Withdrawing consent does not undo processing already lawfully completed or remove lawful recordkeeping duties.
10. Children and processing locations
Our services are directed to businesses and are not intended for children under 13. We do not knowingly collect children’s information through this site. Contact us if you believe a child has provided personal information.
Sentinel operates in Missouri, United States. Service providers may process information in the United States and other locations where they operate, subject to applicable obligations. If your project requires particular locations or regulated-data protections, arrange those requirements before transferring the information.
11. Policy updates
We update the date above when this policy changes and provide additional notice or obtain consent when required for material changes. A revised webpage does not retroactively authorize an incompatible use of information or override a signed data-processing agreement.
Contact Sentinel
Sentinel X Inc., a Missouri corporation, providing services under the Sentinel Web Systems brand.
Email: brandenskaggs@sentinelxinc.com
Phone: (573) 712-0015
Poplar Bluff, Missouri